Spa showing offline on SmartLINK app
If you spa is suddenly showing as offline on the SmartLINK app, follow the below steps.
V3 SmartLINK Modules
For a V3 module we recommend simply powering down the entire spa at the isolation switch for 10 seconds, then turning it back on again. This should force the module to reconnect to your home router.
When you’re able to successfully go through the set-up procedure yet the spa never shows as online, it usually means your router has blocked the connection. The most common reason a router will block internet connection is entering the incorrect password.
Please note, if you mistype your network password our app will just proceed to the next step. You won’t receive an ‘incorrect password’ message. We recommend copy & pasting your network password to prevent typos.
