SpaNET Shipping Policy

Turnaround Time:

We know you want your parts quickly, so we dispatch all in stock orders within 48 hours Monday – Friday 8am – 5pm.


We use the following carriers to deliver our orders:
Startrack, TNT

Order Tracking:

Tracking information can be supplied on request once the shipment has been processed with the relevant carrier.

Delivery times:

Times will vary dependant on destination. For most orders sent to Australian metropolitan destinations and that weigh less than 5kg delivery would be expected within 1-2 days. For regions deemed rural or remote expect 1-14 working days delivery time. If you require the fastest possible delivery method, please contact us prior to finalising your order via the shopping cart.

Shipping Rates:

We offer FREE shipping on all Retail Australian orders over AU $300.00.

All orders under AU $300.00 are charged a flat rate shipping fee of AU $15.00 nationally.

Before the final checkout page you will be shown what the cost of shipping will be.

We reserve the right to vary the freight cost from that shown in the shopping cart in instances where goods are being sent to regions deemed remote, isolated, not serviced or for heavy or large items. Any variation will require us to notify you prior to despatch.

Sorry, we do not ship via standard postal services. Additionally, we cannot normally ship to Post Office Boxes – a physical delivery address is required.

International Orders:

We ship to many countries around the world. Freight shown on the shopping cart calculator covers our most frequent international freight cost based on TNT International rates at time of processing. The cost of freight can dramatically rise, particularly to USA or Europe regions with bulky orders. We will require your pre-payment or approval before goods are dispatched. Note that international orders can only be paid via PayPal or Credit Card.

Back Orders:

If an item goes on back order we will notify you and we will ship you the part of your order that is in stock. When the backordered item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.